Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at singhmoksh432@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at singhmoksh432@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at singhmoksh432@gmail.com.

At kanwar ], customer satisfaction is our top priority. We strive to provide high-quality products and a smooth shopping experience. Please read our Return & Refund Policy carefully before making a purchase.

Returns

We accept returns for eligible products within 7 days of delivery. To qualify for a return, the product must be unused, in its original packaging, and in the same condition as received. Any product that has been damaged due to misuse, improper handling, or normal wear and tear will not be eligible for return.

To initiate a return, please contact our customer support team with your order number, product details, and reason for the return. Our team will review your request and provide further instructions.

Non-Returnable Items

The following items are generally not eligible for return:

Products damaged due to customer misuse
Items returned without original packaging
Products showing signs of use or alteration
Clearance or final sale items
Personalized or customized products
Digital products and downloadable items

Refunds

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund request.

If approved, your refund will be processed within 5–10 business days. The refund will be credited to your original payment method. Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

Shipping charges, if applicable, are generally non-refundable unless the return is due to a defective, damaged, or incorrect item sent by us.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery. Kindly provide clear photos or videos of the product and packaging so we can investigate the issue.

After verification, we may offer one of the following solutions:

Full refund
Replacement product
Store credit
Partial refund (where applicable)

The final resolution will depend on the nature of the issue.

Order Cancellation

Orders may be canceled within 24 hours of placement if they have not yet been processed or shipped.

Once an order has been shipped, it cannot be canceled. In such cases, customers may request a return after receiving the product, subject to our return eligibility requirements.

Late or Missing Refunds

If you have not received your refund after the stated processing period:

Check your bank account again.
Contact your credit card provider or payment service.
Contact your bank, as processing times may vary.
If you still have not received your refund, contact our support team for assistance.

Exchange Policy

We only replace products if they are defective, damaged, or incorrect. If you require an exchange, please contact us with your order information and supporting photos.