Refund policy
At kanwar ], customer satisfaction is our top priority. We strive to provide high-quality products and a smooth shopping experience. Please read our Return & Refund Policy carefully before making a purchase.
Returns
We accept returns for eligible products within 7 days of delivery. To qualify for a return, the product must be unused, in its original packaging, and in the same condition as received. Any product that has been damaged due to misuse, improper handling, or normal wear and tear will not be eligible for return.
To initiate a return, please contact our customer support team with your order number, product details, and reason for the return. Our team will review your request and provide further instructions.
Non-Returnable Items
The following items are generally not eligible for return:
- Products damaged due to customer misuse
- Items returned without original packaging
- Products showing signs of use or alteration
- Clearance or final sale items
- Personalized or customized products
- Digital products and downloadable items
Refunds
Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund request.
If approved, your refund will be processed within 5–10 business days. The refund will be credited to your original payment method. Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
Shipping charges, if applicable, are generally non-refundable unless the return is due to a defective, damaged, or incorrect item sent by us.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery. Kindly provide clear photos or videos of the product and packaging so we can investigate the issue.
After verification, we may offer one of the following solutions:
- Full refund
- Replacement product
- Store credit
- Partial refund (where applicable)
The final resolution will depend on the nature of the issue.
Order Cancellation
Orders may be canceled within 24 hours of placement if they have not yet been processed or shipped.
Once an order has been shipped, it cannot be canceled. In such cases, customers may request a return after receiving the product, subject to our return eligibility requirements.
Late or Missing Refunds
If you have not received your refund after the stated processing period:
- Check your bank account again.
- Contact your credit card provider or payment service.
- Contact your bank, as processing times may vary.
- If you still have not received your refund, contact our support team for assistance.
Exchange Policy
We only replace products if they are defective, damaged, or incorrect. If you require an exchange, please contact us with your order information and supporting photos.
Contact Us
If you have any questions regarding our Return & Refund Policy, please contact us:
Email: support@[yourstore].com
Phone: +91 XXXXX XXXXX
Business Hours: Monday to Saturday, 9:00 AM – 6:00 PM
We value your trust and will do our best to resolve any concerns quickly and fairly.
Thank you for shopping with [kanwar ]. ❤️